How much fun will my dog have?
A ton of fun! Most of our client’s dogs can’t wait to jump into the van after they’ve gotten a couple of hikes under their belt. Some dogs even wait by the door each day waiting to go!
How often do most people send their dogs out with Active Dog on group hikes?
Most clients choose two to five days per week to send their dogs out weekly with us.
What does a typical day look like for my dog if they go on a hike?
Active Dog staff member will pick up your dog and take them for a 1-2 hour hike on the trails. They will post a video and photos on Instagram and Facebook. Post hike, all dogs are returned to their respective homes, tired, socialized and fulfilled. Most dogs are typically out of the house for 2.5-5 hours, depending on the route that day.
Do you only take larger dogs on your group hikes?
No. While most dogs are on the larger side we also take smaller dogs as well.
How do I sign up?
Please fill out the new client form by clicking on the “Join the pack” icon on our homepage. You will hear back from Eric Bleile, the owner, either that day or shortly after and he will try to coordinate a meet and greet at your home with your dog and one of his. The meet and greets are done with all new clients to ensure the safety of all Active Dog clients and to go over questions that both parties will have.
How do I schedule services or make requests for my dog if I’m already a client?
You can either use your Time To Pet portal to make a request or email us directly at ActiveDogLLC@gmail.com and someone will get back with you as soon as possible.
What is your cancellation policy?
We allow you to cancel at any time and at no charge. But… If you have scheduled a service with us and either forget to cancel or if we cannot get in to pick up your dog we will charge you the full rate.
How much are the hikes and what is included?
Our hikes are $50 per day and include pickup, drop off and daily media posts to our Facebook page- www.facebook/ActiveDogLLC. The same media posts can also be found on our website on the “dog report.” This allows you to always check to see that your dog has been out with us and to hopefully provide you with some great videos and photos of your dog while at play.
When are you open and at what times are the hikes?
We typically hike Monday-Friday, all year round. We do hike Saturday and Sunday by request and demand. We offer 1 mid-day hike in order to meet all client requests.
Do you offer services on Thanksgiving and Christmas?
Yes, but by request only. ALL other days of the year we are on schedule, per usual.
Are there any extra charges?
Yes. We charge $10 extra per household for weekend and holiday hikes. We also charge $30-$40 per dog, per night, for boarding. All dogs who board with us also hike each day.
How large are the group hikes?
Most of our hikes are between 4-8 dogs.
How does billing work?
All of our clients are required to put a card on file through the Time To Pet portal. Once you are logged in, simply click on the “Invoices” tab, then the “Payment Method” tab and enter your card information. You will be emailed an invoice on the 1st of each calendar month for the previous month’s services. You can pay on your own via the portal or we will auto charge your card on the 5th of each month. There are no service fees or annual subscriptions involved with this, you will only pay the amount listed on your invoice.
How does your boarding work?
Some Active Dog staff members board our client’s dogs at their home. We do not have a facility. The cost is $30-$40 extra per night, per dog. The dogs mostly have free reign of the house unless they need to be crated at night or when no one is home, and are mostly puppies. All dogs that board with us also hike each day to keep them happy and well exercised. We ask that all owners provide food for their dog while staying with us to keep their tummy happy.
What if my dog isn’t spayed or neutered? Can they still go on the group hikes?
Yes, as long as they aren’t causing trouble. All females that go into heat must take three weeks off from the group hikes. Un-neutered males can hike with us as long as they aren’t being aggressive or being bullied by neutered males. 95-99% of all dogs who hike with us are fixed.
Do you offer walks?
Yes, we offer 20 minute private walks for $25. We do not walk many dogs but do understand that not all dogs are able to hike for 1-1.5 hours or be in a group setting.
Do you have a staff?
Yes. All Active Dog staff members have a profile posted on the “staff” page of our website.
What if my dog is injured while hiking with an Active Dog staff member?
We will notify you immediately of any serious injury to your dog. This doesn’t happen often but does on occasion. If your dog injures his or herself, we expect the owner to take care of the veterinary bill. If one dog is injured by another we expect the dog that caused damage to the other dog’s owner to take care of the bill.
Are all dogs up to date on their shots and vaccines?
We expect all Active Dog clients to keep up with their dog’s veterinary needs. We also expect them to keep up with their dog’s flea and tick medication, as well as to register them in their town of residency.
Should I get my dog a GPS collar?
We highly recommend getting your dog a GPS collar. It is not required but we highly suggest it. The benefit of having one is it detect their whereabouts and their activity for the day. Whistle, Link, Fi are a few brands our clients use. We have attached their Links at the bottom of the website page.